Refund policy

# Refunds and Returns

We want you to be happy with what you bought. If you are not, here is exactly what happens — no conditions buried in small print.

Your rights under Australian Consumer Law

Our goods come with guarantees that **cannot be excluded** under the Australian Consumer Law. You are entitled to a replacement or refund for a **major failure**, and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

## Change of mind

We accept change-of-mind returns within **14 days of delivery**, provided the item is unused and in its original packaging that has not been damaged or opened.

- Return postage for change of mind is paid by you.
- We refund the full purchase price, including original delivery, once the item arrives back with us.
- Refunds are issued to the original payment method within **3 business days** of us receiving the return.

Faulty, damaged or not as described

- **We pay return postage.**
- You choose a replacement or a full refund.
- Send a photo to hello@barrowandbloom.com.au and we will resolve it without requiring the item back where a photo is enough.

## If your order is late

If your order has not arrived **five business days after the latest date we promised**, contact us and we will refund or replace it, at your choice, without asking you to wait longer.

We would rather refund you early than have you chase us.

## How to start a return

Email **hello@barrowandbloom.com.au** with your order number. We reply within one business day. There is no form and no return-authorisation process to navigate.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at braydenpatrickfield@gmail.com.