Refund policy

Refunds and Returns

We want you to be happy with what you bought. If you are not, here is exactly what happens.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

Change of mind

We accept change-of-mind returns within 14 days of delivery, provided the item is unused and can be repacked in its original packaging. Opening the box to look at it does not affect your return.

• Return postage for change of mind is paid by you.
• We refund the full purchase price, including original delivery, once the item arrives back with us.
• Refunds are issued to the original payment method within 3 business days of us receiving the return.

Faulty, damaged or not as described

• We pay return postage.
• You choose a replacement or a full refund.
• Send a photo to hello@barrowandbloom.com.au and we will resolve it without requiring the item back where a photo is enough.

If your order is late

If your order has not arrived five business days after the latest date we promised, contact us and we will refund or replace it, at your choice, without asking you to wait longer. We would rather refund you early than have you chase us.

How to start a return

Email hello@barrowandbloom.com.au with your order number. We reply within one business day. There is no form and no return-authorisation process to navigate.

Barrow & Bloom · ABN 22 513 838 501 · Melbourne, Australia