Shipping policy

Delivery

What it costs:

Delivery is included in the price you see. The price on the product page is the full amount charged to your card, with delivery included. There is nothing added at checkout.

How long it takes:

3 to 15 business days to eligible Australian addresses.

That range is the honest one. It is not an average with the slow cases removed — 15 is our supplier's worst realistic case with a buffer added. Most orders arrive sooner.

• Orders are dispatched from our Australian warehouse, usually within 2 business days.
• You receive tracking by email once your order is dispatched.
• We ship within Australia only.

If it is late:

If your order has not arrived five business days after the latest date above, email hello@barrowandbloom.com.au and we will refund or replace it — your choice. We will not ask you to keep waiting.

Where it ships from

Stock is held in Australia and sent by Australia Post or a domestic courier.

Delivery eligibility

For new orders, free delivery is available to eligible Australian addresses. We cannot accept online orders for the 60cm Raised Herb & Salad Planter (including two- and three-packs) to the postcodes below. Checkout blocks these postcodes, including some suburbs that may otherwise be serviceable. These restrictions do not change our obligations for orders already paid.

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